What are the pros & cons of buying furniture & rugs on line?

So you need furniture and rugs, you’re trying to decide the best way to purchase it? We’ll list the pros and cons for buying furniture, rugs, and light fixtures on line. This is the feedback we hear often. And….we’ll offer a THIRD option, besides buying from a furniture store or on line.

1) You may not get what you expected. 
When you see something online, you don’t know how it will look when it’s actually in your home. When you shop at local stores, you get to touch the product, see the sheen of the finish, open the doors, sit on the sofa, and purchase it only after you’re an informed shopper. A computer or phone screen does not allow you to do that.

a) Size and scale issues: People often tell us they didn’t have a good grasp for the size and scale of furniture when they bought on line! How will the new pieces look next to your current furniture? How will the new furniture look in your size room? Often people buy things that overpower a room, or their existing items.

b) Not being able to visualize. Let’s face it, it’s hard enough imagining what it will be like in your home once you’ve seen it in person in an actual room setting at a furniture store.

2) Misleading Reviews 
You read reviews that the quality is excellent, so you  place an order. Once it’s delivered, you find the quality is not up to par. That’s the thing with reviews. You have to trust the taste of other users which may not match your standards. If there are only 4 or 5 reviews, perhaps that can’t be trusted, if on the other hand there are a 50+, well you’re probably good to go!

3) Waiting on the Delivery 
It’s like that long day when you waited for the cable TV repair man!  A recent client told us this about her on line delivery: ” I was told they’d deliver between Noon and 5:30PM, so I took off work, and waited, but then I got a call that it was going to be shipped at a later date. And as if that’s not bad enough, they did the same thing to me on the second delivery date!”  

4) Delivery is not full service. Be sure to ask if it’s white glove delivery?
a) Will the delivery men uncarton it? Will they carry it in your room or up your steps?
b) Are you left with the task of removing the crates, boxes, & those star foam bubbles that blow through the neighborhood?
Unlike those “do it yourself crafty photos” on Pinterest, I never know what to do with left over wooden crates.

5) Delivery Fees 
Is the online order from a distant source? If so, there might be added shipping costs. Or, if you don’t like it, who is responsible for the return delivery fee? For packing it well for the return? Who is responsible if it gets damaged when it’s in transit? These are good questions to ask. 

Now for pros (advantages) of buying furniture on line:
1) You have a wide variety of options – or then again, does that just create too many options….so many choices, so little time, how does one decide?

2) You don’t have to go to a store. You can shop from the convenience of your home! That is… unless you’re the type that needs help visualizing.

…. sorry, I can’t think of anymore pros, but perhaps you can? If so, will you share them in the comments?

Now that we’ve gone over the pros and cons (or more specifically the feedback we hear from clients) of buying furniture online, we’d love to hear your thoughts. Do you have a good or bad experience you’d like to share? Email us or click “contact” below.

For a third option: Ask an  Interior Designer if they provide in home viewing. 

Some designers provide the in home viewing of rugs, furniture and lighting. A qualified designer will consider all criteria:  size, scale, quality, price point, color, texture,  finish, & comfort, and style based on your personality and your home!

You get to chose from the best options,  in the convenience of your home! Ask what their fee is to provide you with options, it may just be more reasonable than you’d imagine! 

Good Luck buying new furniture, accessories and lighting for your home! We hope these pros and cons will be helpful, Happy Shopping! 

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